About Enterprise Credit Union
Enterprise Credit Union is a financial co-operative that exists for the benefit of its members. Enterprise Credit Union is open to those who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside. The Credit Union is owned and controlled by its members.
Our Vision
Our vision is to be the leading ethical member-owned financial services provider for the communities in which we serve.
Our Mission
We are committed to provide quality inclusive savings, loans and relevant products for our members throughout their lives.
For People, Not for profit!
Enterprise Credit Union is a financial co-operative that exists for the benefit of its members. We are open to those who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside. The Credit Union is owned and controlled by its members.
Our Values
- Being responsive to the needs of our members, now and in the future.
- Being inclusive to all those living or working within our community
- Being responsible and ensuring we operate our business ethically and acting to treat all members equally
- Being honest and fair and acting at all times with integrity
- Being respectful to our members circumstances and consistent with our approach.
Find us
Hall Lane Branch (Head Office)
Hall Lane Huyton,Liverpool, L36 6AX
Tel: 0151 482 0177
E-mail:contact@enterprisecreditunion.org
Web: www.enterprisecreditunion.org
Opening Hours:
Monday – Friday: 9am – 3pm
Weekends : CLOSED
Pilch Lane Branch
5-7 Page Moss Lane, Liverpool, L14 0JJ
Tel: 0151 482 0177
Opening Hours:
Monday – Thursday: 12:30pm – 3pm
Weekends : CLOSED
St Helens Branch
8 Hardshaw Street, St Helens, WA10 1RE
Tel: 0151 482 0177
Opening Hours:
Monday – Friday: 9am – 3pm
Weekends: CLOSED
Take the next step
Need to report an issue?
Complaints
Enterprise Credit Union is committed to providing an excellent member service. We endeavour to get things right first time, but on the occasions when something goes wrong, we will make every effort to provide a fair and acceptable resolution for all parties.
If you have a complaint or a problem with any aspect of our services, please let us know and we’ll try to put it right, our aim is always to find a resolution to your complaint.
Enterprise Credit Union is a member of the Financial Ombudsman Scheme. If you’re not satisfied with our response you can contact the Financial Ombudsman.
Here’s what you can expect from us:
Within 24 hours:
We will aim to resolve your complaint by the end of the following working day.Within 3 days:You will receive an acknowledgment within 3 days of the receipt of the complaint detailing why the complaint has not been resolved and what steps are being taken.
Within 8 Weeks:
We will send you a final response in writing within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this timeframe, we will write to you explaining why and advise when you can expect a final response.
Following this, if more than 8 weeks have passed and you haven’t received a final response, or you are dissatisfied with the final response you have received, you can write to The Financial Ombudsman Service.
Contacting the Financial Ombudsman
Write to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Call:
0300 123 9 123
0800 023 4567
switchboard 0207 964 1000
from outside the UK +44207 964 1000
Email: complaint.info@financial-ombudsman.org.uk
For more information visit Financial Ombudsman Service website.
Contacting us
To talk to someone about solving a problem or complaint that you may have, simply contact us.
Email: contact@enterprisecreditunion.org
Call us on: 01514820177
Write to us:
Enterprise Credit Union
Complaints
Hall Lane
Huyton
Liverpool
L36 6AX