Contact Enterprise Credit Union
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Find Us
Hall Lane Branch (Head Office)
Hall Lane Huyton,Liverpool, L36 6AX
Tel: 0151 482 0177
E-mail:contact@enterprisecreditunion.org
Web: www.enterprisecreditunion.org
Opening Hours:
Monday – Friday: 9am – 3pm
Weekends : CLOSED
Pilch Lane Branch
5-7 Page Moss Lane, Liverpool, L14 0JJ
Tel: 0151 482 0177
Opening Hours:
Monday – Thursday: 12:30pm – 3pm
Weekends : CLOSED
St Helens Branch
8 Hardshaw Street, St Helens, WA10 1RE
Tel: 0151 482 0177
Opening Hours:
Monday – Friday: 9am – 3pm
Weekends : CLOSED
Take the next step
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We’re making it easy for you to manage your money from home or on the move 24/7, with the Enterprise CU mobile app.
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Complaints
Enterprise Credit Union is committed to providing an excellent member service. We endeavour to get most things right first time but occasionally we may get things wrong and for that we apologise. We will make every effort to provide a resolution that is acceptable to both parties, is fair and ensures that our members are not inconvenienced.
If you have a complaint or a problem with any aspect of our services, please let us know and we’ll try to put it right, our aim is always to find a resolution to your complaint.
Enterprise Credit Union is a member of the Financial Ombudsman Scheme. If you’re not satisfied with our response you can contact the Financial Ombudsman. This is a free service where an independent review of your complaint will be made, but as we are committed to resolving your complaints quickly and simply, we hope that you never need to use this service.
Here’s what you can expect from us:
Within 24 hours:
We will aim to resolve your complaint by the end of the day following the receipt.
Within 3 days:
You will receive an acknowledgment within 3 days of the receipt of the complaint detailing why the complaint has not been resolved and what steps are being taken.
Within 8 Weeks:
We will send you a final response in writing within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this timeframe, we will write to you explaining why and advise when you can expect a final response.
Following this, if more than 8 weeks have past and you haven’t received a final response, or your are dissatisfied with the final response you have received, you can write to The Financial Ombudsman Service.
Contacting the Financial Ombudsman
Write to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Call:
0300 123 9 123
0800 023 4567
switchboard 0207 964 1000
from outside the UK +44207 964 1000
Email: complaint.info@financial-ombudsman.org.uk
For more information visit Financial Ombudsman Service website.
Contacting us
To talk to someone about solving a problem or complaint that you may have, simply contact us.
Email: contact@enterprisecreditunion.org
Call us on: 01514820177
Write to us:
Enterprise Credit Union
Complaints
Hall Lane
Huyton
Liverpool
L36 6AX